Frequently asked questions
Find answers to common questions about renting cars and listing your vehicle on Tweggo.
For renters
Everything you need to know before and during a trip.
How does the booking process work?+
Open the app, choose a nearby car, select time, and confirm. You unlock and start your trip directly from your phone.
How does payment work?+
You see pricing before checkout, payment is encrypted, and receipts are available in-app after every trip.
What if the car gets damaged?+
Report through the app immediately with photos. Eligible trips are covered by protection options and our support team helps with claims.
Can I cancel my booking?+
Yes. Free cancellation windows and late-cancel rules are shown clearly before you confirm every trip.
Can I extend my rental time?+
Yes, if the car is still available. Extend directly in-app and billing updates automatically.
For owners
Listing, earnings, safety, and controls for your vehicle.
How much can I earn from my car?+
Earnings vary by market, car type, and availability. Many owners offset monthly costs and track everything in the owner dashboard.
Is my car insured while on trips?+
Tweggo provides protection options for eligible bookings. Review full policy terms in your owner agreement.
Who is allowed to book my vehicle?+
Only verified renters that pass identity and eligibility checks can complete bookings.
How and when do I get paid?+
Payouts are processed automatically after completed trips and are visible in your earnings timeline.
Can I control when my car is available?+
Yes. You set schedule, pricing, minimum trip duration, and blackout dates from your dashboard.
Still need help?
Our support team is available to help with active trips, billing issues, or host questions.