Legal Document

Privacy Policy

Last updated: 22.03.2026

This Privacy Policy explains how Tweggo collects, stores, uses, transfers, and protects personal data for platform users, including Hosts and Renters.

Personal data includes account details, identity and licence information, booking and payment data, app/device signals, website usage data, and cookie-based data.

Tweggo treats data protection as a core platform obligation and processes personal data in line with applicable laws, including Kenya's Data Protection Act.

Data Collected

Account data: full name, date/place of birth, licence information, email, phone, address, and legal-entity details where applicable.
Booking and payment data: payment tokens and limited card data managed through approved payment partners.
Operational data: telematics, trip activity, app and website events, cookies, and support communications.

Identity and Vetting Data

Users may be required to submit ID/passport images, driving licence images, and live selfie captures for identity verification.
Additional documents may be requested where checks are incomplete, unclear, or fraud risks are detected.
Removal of required vetting data may limit or prevent continued access to rental functionality.

How Data Is Used

Core services: registration, booking operations, payments, communication, claims, and dispute resolution.
Security and compliance: fraud detection, legal obligations, identity controls, and operational reliability.
Optional processing: marketing communication and non-essential cookies where consent is required.

Retention and Archiving

Active retention periods depend on data category, usage history, and legal or operational necessity.
Archived retention may extend to cover legal limitation periods, debt recovery, fraud prevention, and dispute handling.
Data is deleted or anonymized after applicable retention windows expire, subject to lawful exceptions.

Data Sharing

Data may be shared with users involved in a booking, payment partners, support providers, insurers, and compliance partners as needed.
Data may be disclosed to courts, regulators, or law enforcement where legally required.
Cross-border transfers may occur with safeguards and contractual protections where required.

User Rights

Users may request access, rectification, erasure, restriction, portability, and objection to certain processing.
Users may manage some preferences directly in account settings.
Data rights requests can be submitted via support channels and are handled within statutory timelines.

Contact Information

Email: support@tweggoapp.com

Website: www.tweggoapp.com